Shipping Guidelines

1. Processing Orders
Once you place an order, we typically need 1–2 business days to process it (confirm payments, verify details, and prepare your items for shipment). On weekends or holidays, processing may take a bit longer.

2. Delivery Times & Shipping Options
We offer multiple shipping options so you can choose the speed that works best for you.

• Standard Shipping: 3–7 business days (depending on your location)

• Expedited / Priority Shipping: 1–3 business days

• Overnight / Next-Day (if available): delivered the next business day

When you check out, you’ll see the available options and expected delivery windows based on your shipping address.

3. Shipping Cost
Shipping cost depends on the option you select, the weight of your order, and your destination. We may also run promotions offering free or discounted shipping when you meet a minimum order value.

4. Monitoring Orders
Once your order ships, we’ll send you a tracking number via email (or via your account) so you can follow your package in transit. If you ever need help or your tracking link isn’t working, just contact us, we’ll look into it right away.

Return Procedures

1. Qualifications for Returns
To be eligible for a return or refund, your order must meet all of the following:

• The request must be made within 15 days of delivery (or whatever return window you decide).

• You must provide proof of purchase (order number, receipt, or packing slip).

If your item arrived damaged, defective, or incorrect, notify us immediately so we can make it right.

Refund Procedures

Once we receive your returned item and inspect it, we’ll notify you via email about to approve your refund.

when approved:

• We’ll issue a refund to your original payment method.

• The refund should appear on your statement within 5–10 business days, depending on your bank or provider.

• In some cases, partial refunds may be granted (for example, if only part of the order is returned or the returned item is not in perfect condition).

Return Delivery

• You’ll need to ship the item back to us. We’ll provide the return address.

• We recommend using a trackable shipping method or purchasing shipping insurance. We cannot guarantee we’ll receive your returned item otherwise.